Welcome to the website of the Victorian Pharmacy Authority (VPA). The VPA is responsible for the administration of the Pharmacy Regulation Act 2010 (the Act) which provides for the regulation of pharmacy businesses, pharmacy departments and pharmacy depots.

In 2020 the VPA celebrated 10 years regulating pharmacy businesses, pharmacy departments and pharmacy depots to ensure a safe pharmacy system.

The Act requires the owners of pharmacy businesses, pharmacy departments, and pharmacy depots to hold a licence issued by the VPA and the premises of pharmacy businesses, pharmacy departments and pharmacy depots to be registered by the VPA.

Due to the Coronavirus (COVID-19) our staff may be working from home and our office may be closed. To limit delays in returning telephone calls, we ask that you continue to contact us via email. Please refer to our contact details here.

Complaints about pharmacy businesses and pharmacy premises

If you wish to make a complaint about a pharmacy owner or pharmacy premises, please send your complaint to the VPA by email or post or contact the VPA office for further advice.

Complaints about pharmacists

The registration of pharmacists and the handling of complaints about the conduct, health or performance of a pharmacist is the responsibility of the Pharmacy Board of Australia which has its services administered by the Australian Health Practitioner Regulation Agency (click here for more).

Feedback on the VPA’s activities

The VPA welcomes feedback on its activities from licensees, members of the public and other stakeholders. Feedback may be provided by email to enquiries@pharmacy.vic.gov.au.